Frequently Asked Questions

We accept two payment methods:

  • Cash on Delivery (COD): Pay in cash when your order is delivered to your doorstep.
  • Direct Bank Transfer: Transfer the amount directly to our bank account before your order is shipped.

When you choose COD, you’ll pay the order amount in cash to the delivery agent at the time of delivery. Please ensure you have the exact amount ready as our delivery agents may not carry change.

No, we do not charge extra for COD. 

Yes, once your order is processed and shipped, you will receive a tracking number via email or SMS إن شاء الله. You can use this tracking number to monitor the status of your shipment on our website or the courier’s tracking system.

To track your order:

  1. Go to the “Order Tracking” section on our website.
  2. Enter your tracking number and order details.
  3. Click on “Track” to view the status of your shipment.

To log in to your account:

  1. Click on the “Login” button at the top right corner of our website.
  2. Enter your registered email address and password.
  3. Click “Submit” to access your account.
  1. Click on the “Sign Up” or “Register” button on our website.
  2. Fill in the required details such as your name, email address, and password.
  3. Click “Submit” to complete the registration process.

You will إن شاء الله receive a confirmation email once your account is created.

To view your order history:

  1. Log in to your account.
  2. Navigate to the “Order History” section.
  3. You will إن شاء الله see a list of all your previous orders along with their status and details.

Return and Refund Policy 

At ERAA, we strive to provide our customers with high-quality products that meets their expectations. Our no-return policy is in place to maintain the integrity of our products, striving that every item you receive is brand new and in perfect condition.

 

What if my order arrives damaged or with a defect?

We take great care in packaging and inspecting our products before they reach you. However, if your order arrives with any damage or defects, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible In Shaa ALLAH, including offering a replacement if necessary.

 

What if I accidentally ordered the wrong item?

We recommend double-checking your order details before finalizing your purchase. Since we cannot accept returns or exchanges, please make sure your selections are correct at the time of purchase.

 

Are there any exceptions to the no-return policy?

Our no-return policy applies to all products sold by ERAA, with exceptions only for items that arrive damaged or defective. In such cases, please contact us within 24 hours of receiving your order to arrange for a resolution.

 

How can I contact customer service if I have an issue with my order?

If you encounter any issues with your order, reach out to our customer service team via email at [sales@eraa.store] or through our contact form on the website. We are here to assist you and striving for your satisfaction with your purchase. You’ll be satisfied with our products In Shaa ALLAH.